Customers want brands to demonstrate their loyalty to them. In other words, loyalty must be bidirectional, a two-way street ...

By adopting accessible technologies and proactive strategies, small merchants can effectively shield themselves from fraud ...

Retail media networks are a prime example of what’s possible when retailers own the relationship. Brands can reach customers ...

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

Macy's cut its full-year profit guidance on Wednesday despite higher-than-expected quarterly earnings, saying in a news ...

Gen Z shoppers are drawn to brands that make an effort to understand their preferences and deliver unique, relevant ...

The rise of mobility data gives retailers an opportunity to observe and understand customer movement patterns with the same ...

The rise of secondhand shopping is reshaping retail, fueled by both economic factors and a growing commitment to ...

According to eMarketer, off-site retail media ad spend is projected to grow over 40 percent this year, nearly triple the rate ...

The emergence of agentic AI is a game-changer for retailers looking to optimize operations and enhance customer experiences.

Adidas has disclosed it's been hit by a cyber attack in which customers' personal information has been stolen, reports BBC.

Organized retail crime (ORC) is no longer just a loss prevention issue — it’s a multibillion-dollar crisis affecting consumers, communities, and entire retail organizations. ORC poses a severe ...